So last month I scheduled a pick up through my local Red Cross to have an old microfiber 3-piece sectional in my family room picked up. I called them the day before my scheduled pick up to confirm my appointment just to be sure – Tuesday anytime between 10:00 am – 12 noon.
On Tuesday – drove my oldest to school, dropped my youngest at the day care and rushed home. I waited patiently from 10:00 am – 12:30 pm no one showed up, so I decided to call them.
Me: “ Good Afternoon, I’ve a pick up scheduled for today from 10:00 am- 12:30 pm but no one is here yet?”
Operator: “We’re sorry Ma’am, are you sure you’re scheduled for today?”
Me: Yes, I am pretty sure it’s today, I called yesterday to confirm – here is my address…..
Operator: “Oh let me see where they are. I am sorry ma’am they will be there in 25 minutes”
40 minutes later just as I was about to call them again – I heard the truck pull up in my drive way. I ran to the door and jokingly said – “so you’re the one that kept me waiting all day”, he rolled his eyes and said “Where is the furniture?” I motioned to him that it’s in the family room he walked in, looked at it and said “Sorry Ma’am, we can’t take it” Speechless; I walked him to the door, and stood there pissed off.
Why, am I PO’ed? Well for starters, I just spent almost 4 hours of my time waiting for him and what do I get? “Ma’am we can’t take this” He didn’t have the decency to give me an explanation as to why and he didn’t even apologize for being late. Granted maybe their office made an error with the schedule but he could have at least given me a reason – i.e. too old, no longer fashionable, not the right color, too big, etc But Nothing!! I guess I could have asked but I was just too exhausted to bother.
Needless to say, I posted the sectional on craigslist.No less than 10 minutes after the posting went live, I got a slew of people begging to take it off my hands. I am happy to say the sectional is with a family who needs it and I hope they will find as much use for it as we did.
No ill feelings towards Red Cross, I will continue to support them just felt like getting my frustration out. A bad apple shouldn’t spoil the bunch.
What do you think, did I handle it the right way? How would you have handled the situation? Has this ever happen to you?